Team Lead Customer Support - Turangi/Mangakino

Taupō District Council is looking for an experienced customer service professional to lead our Turangi & Mangakino based customer support team. In this pivotal role you will need to be equally comfortable providing hands on support at the front-line level and leading, inspiring & engaging our high performing customer support teams.


About You

You will need to be customer-focused with a friendly and professional approach and through training, appropriate rostering, and mentoring, ensure your team deliver to the same high standard. Working 35 hours per week across Turangi & Mangakino, you’ll engage with key stake holders, internal & external, to build great collaborative relationships and provide support to our communities and visitors alike. We’re looking for a proven people leader with 5 years’ experience in a customer service role, ideally with some knowledge of local government. To succeed in this position, you’ll be:

  • Committed to exceeding customer expectations
  • An engaging leader and capable manager
  • A great listener & verbal communicator
  • Naturally friendly with a professional manner
  • Focused on continuous improvement
  • Able to multitask


Why you should apply

When you join us, you can look forward to a rewarding career full of opportunities to develop, along with a positive and supportive work environment. We do this through: 

  • Strong focus on employee health, wellness, and wellbeing
  • Flexible, family-friendly work environment
  • Assistance with ongoing professional development
  • Positive health and safety culture
  • Skills development programmes across different functional jobs; and
  • A supportive and social work environment where enduring friendships and collegiality develop.


If this sounds like you and you want to make a difference in how we engage with our community, we want to hear from you.

Apply Now

Permanent Full Time

Job no: JMAJ137877

Location: Turangi, Waikato, Mangakino

Closing Date: Tuesday, 2 November 2021